Shipping policy

Shipping Policy

Order Processing

  • Orders are processed within 1-3 business days after payment is confirmed.
  • Customized, decorated, or special-order items may require additional processing time.

Shipping Rates & Delivery Times

  • Shipping rates are calculated at checkout based on your location and order weight.
  • Estimated delivery times:
    • Domestic: 1-5 business days
    • International: 7+ business days

Tracking Your Order

  • Once your order ships, you will receive a confirmation email with tracking information.

Delays

  • We are not responsible for delays caused by carriers, customs, weather events, labor disruptions, or other unforeseen circumstances.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery for assistance.

Shipping Restrictions

  • We do not ship to P.O. Boxes or certain restricted locations.

Returns & Refunds Policy

Return Eligibility

  • Returns must be requested within 14 days of delivery.
  • Items must be in new, unused, and resalable condition.
  • Products must be returned in their original packaging with all tags, accessories, instructions, and documentation included.
  • Items that have been worn, used, damaged, altered, opened, or placed into service are not eligible for return.

Restocking Fee

  • Approved returns are subject to a 15% restocking fee.
  • Original shipping charges are non-refundable.

Non-Returnable Items

  • Customized, decorated, printed, embroidered, personalized, or special-order products are non-returnable unless received defective or damaged.
  • For sanitary and safety reasons, worn, used, washed, opened, or altered products cannot be returned.
  • Hard hats, safety helmets, personal protective equipment (PPE), and other safety products that have been placed into service are not eligible for return.
  • Safety products showing signs of wear, impact, modification, labeling, sticker application, or field use are not eligible for return.

Return Process

  • Please contact our customer service team before returning any item to obtain return authorization and instructions.
  • Customers are responsible for return shipping costs unless the return is due to our error.
  • Returns received without prior authorization may be refused.

Refunds

  • Refunds are issued to the original payment method after returned merchandise has been received and inspected.
  • Please allow 5-10 business days for the refund to appear on your account after processing.
  • Items returned in a condition that does not meet the requirements of this policy may be refused and returned to the customer.

Incorrect Addresses & Refused Shipments

  • Customers are responsible for providing accurate shipping information at checkout.
  • Orders returned due to an incorrect address, failed delivery attempts, or refusal by the recipient may be subject to return shipping charges and restocking fees.
  • Shipping charges are non-refundable on refused or undeliverable shipments.

Damaged, Defective, or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
  • We will work with you to provide a replacement, exchange, or refund when appropriate.